Privacy Policy
Winnzora (“Winnzora”, “we”, “us”) operates winnzora.com and is operated by Winnzora. This policy explains what information we collect, how we use it and the choices you have. By using Winnzora you agree to this policy.
1. Information we collect
- Account details: username, password (stored only as a secure hash), email address and phone number.
- Verification: one-time codes we send by SMS or email, and whether your phone and email are verified.
- Wallet and game activity: deposits, cashouts, game credit loads and redemptions, bonuses, Free Play (WZ) balance, referral activity, and the usernames of game accounts created for you.
- Payments: amount, method and status. Card, Cash App, Apple Pay, Google Pay and similar payments are processed by our payment partners; we do not receive or store your full card or bank details.
- Support: messages and images you send to our support chat.
- Technical data: IP address, device and browser type, and data your browser stores for this site (for example, keeping you signed in).
2. How we use your information
- To create and secure your account, verify your phone or email, and reset your password.
- To process deposits and cashouts and to load or redeem credits on the games you choose.
- To provide support and send service messages about your account or transactions.
- To prevent fraud, multiple accounts, bonus abuse and other misuse, and to meet legal obligations.
- To improve the site and its games.
3. SMS (text messages)
If you add your phone number, we send you a one-time verification code by text message. Message frequency: one message per verification request. Message and data rates may apply. Reply STOP to opt out and HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except the messaging providers that deliver our messages (such as Twilio or Telnyx).
4. Email
We email you verification and password-reset codes and important account notices. These are service emails; we do not sell your email address.
5. When we share information
We do not sell your personal information. We share it only as needed to run the service:
- Game platforms — the game account username we create for you and the credits you load or redeem.
- Payment partners — to process deposits and payouts.
- Service providers — hosting, SMS and email delivery, under obligations to protect your data.
- Legal reasons — when required by law, to protect our rights, or to prevent fraud.
6. How long we keep it
We keep account and transaction records while your account is open and for as long as needed for legal, tax, accounting and fraud-prevention purposes. Verification codes expire after 10 minutes.
7. Security
Passwords are hashed, codes are stored only in hashed form, and connections to winnzora.com are encrypted (HTTPS). No system is perfectly secure, so please use a strong, unique password and never share your codes.
8. Your choices and rights
You can update your email and phone in your account, opt out of SMS by replying STOP, and ask us to access, correct or delete your information (subject to records we must keep by law). Residents of some states, such as California, have additional rights; we honor them as required by law.
9. Age
Winnzora is only for people 18 or older. We do not knowingly collect information from anyone under 18; if we learn we have, we close the account and delete the information.
10. Changes
We may update this policy. We will change the date at the top and, for important changes, let you know on the site.
11. Contact
Questions or requests: support@winnzora.com or our Support chat.