Terms & Conditions
These terms are an agreement between you and Winnzora, operated by Winnzora (“Winnzora”, “we”, “us”), for your use of winnzora.com. By creating an account or using the site you accept these terms and our Privacy Policy.
1. Eligibility
- You must be at least 18 years old (or the legal age where you live, if higher).
- You may only play where it is legal. Winnzora is void where prohibited; it is your responsibility to know your local laws.
2. Your account
- One account per person. A phone number and email can be verified on only one account.
- Give accurate information and keep your password and verification codes private. You are responsible for activity on your account.
- We may ask you to verify your identity before cashouts or when we suspect misuse.
3. Wallet, deposits and game credits
- Your wallet balance can be loaded into the games available on Winnzora. Games are provided by third-party platforms; credits you load are held on that game account.
- If your wallet is short when loading, you may pay the difference with a supported payment method; the amount paid is added to your wallet and the requested credits are loaded once the payment is confirmed. Any remainder stays in your wallet.
- Payments are confirmed by our payment partners before credits are applied. A load that a game platform does not confirm may be held for review before it is completed or returned.
- Chargebacks or reversed payments may result in the related balance and winnings being removed and the account closed.
4. Cashouts
- You can move credits from a game back to your wallet and request a cashout of your wallet balance.
- Cashouts are subject to the minimum, maximum, daily limit and play-through (wagering) requirements shown on the site at the time of the request, and to verification.
- Optional tips you choose to add are not refundable once the cashout is paid.
5. Free Play (WZ) and bonuses
- Free Play points (WZ) and bonuses — for example signup, phone verification and referral bonuses — have no cash value except as offered through the site's rewards and are not transferable.
- Each bonus is limited to one per person, household, phone number and email. We may remove bonuses and related winnings obtained through abuse, multiple accounts or false information.
6. Games are turned on and off
We may add, pause or remove games at any time. When a game is paused, you may not be able to load new credits, but you can still move existing credits back to your wallet. Game platforms may have outages; we are not responsible for third-party downtime, but we will help you recover any credits we can confirm.
7. Prohibited conduct
- Multiple accounts, using someone else's account, or sharing accounts.
- Fraud, stolen payment methods, collusion, cheating, bots or exploiting bugs.
- Abusing support staff or other players.
We may suspend or close accounts that break these terms and withhold balances connected to the violation, as permitted by law.
8. Play responsibly
Only play with money you can afford to lose. If you want a break or to close your account, contact Support. If gambling is causing you problems, call or text 1-800-GAMBLER.
9. Disclaimers and limitation of liability
Winnzora is provided “as is”. To the extent permitted by law, we are not liable for indirect or consequential losses, and our total liability to you is limited to the balance in your Winnzora wallet at the time of the claim.
10. Changes and contact
We may update these terms; the date at the top shows the latest version, and continued use means you accept them. Questions: support@winnzora.com or our Support chat.